A decade ago, I was standing atop Sydney’s first skyscraper, overlooking the Opera House, about to give a talk to a roomful of business leaders at a conference called Amplify. »

Last month, it was a privilege to be part of the conversation on ‘The REvolution of experience’ at the CoreNet Global Australia Chapter's annual conference in Sydney. »

Earlier in the year, I found myself in rooms around the world - from a lecture theatre with 300 people at the Interchange Conference in Manchester, to a very long white paper table cloth stretched across Kafeneion in Melbourne. »

Too many cities are still built with yesterday's tools - object-first thinking that raises structures but leaves people disconnected. Meanwhile, digital worlds outshine our streets with richer, more magnetic experiences. »

Chairing CREAM beneath Waterloo Station revealed a powerful truth: the most resilient places thrive when fast experience meets slow infrastructure - and when purpose stitches them together. »