COURSES
Equipping the Practitioners
Our Courses bring together practitioners from across the city-shaping disciplines to share tools, methods, and optimism. Designed to strengthen practice, spark cross-disciplinary thinking, and equip participants to shape innovative, inclusive, and future-ready environments, they focus on two core objectives: understanding the everyday experience of people through psychology, culture, and human behaviour, and applying this insight to how organisations design the places where we work, live, and play.
The portfolio ranges from The Experience Course to the flagship Experience Masterclass, with CPD sessions online and in person. Courses combine theory and practice, with general and sector-specific modules, as well as bespoke training and coaching for organisations. Topics include storyboarding, experience mapping, placemaking, and creating adaptable, user-centred design and direction frameworks.
Embedding this knowledge builds confidence and capability. Participants develop expertise in design strategy, creative direction, and experience design, leaving ready to turn insight into meaningful impact and strengthen practice across the field.
“It changed my thinking and approach to shaping the built environment. I always thought I put people first in developing schemes. Now I understand how I might achieve this.”
“The course skilfully draws you in and expands your views, leaving you with creative tools and fresh insights to apply personally and professionally - this course is an investment: a hugely insightful, fun and valuable experience in itself!”
“Transformational thinking in 12 hours - a sprint to difference.”
“A joyous romp through the exciting possibilities of “experience”. The course contains all you need to be converted from a business lunatic to an experience evangelical.”
“The course was enjoyable, I learnt new things that I could apply to my work in realtime, loved every minute!”